wordpress support.


“Four hundred fieldfares feast on the fruits of a hawthorn hedgerow. Following the Ullswater Way, I am led closer and closer to the massive gathering of migrant thrushes until, suddenly, one or two take to the sky. Their disquietude is contagious and within seconds the whole flock is spooked and spills, en masse, into the heavens above.”  — from The Beech Tree: One of Nature’s Treasures by Jacob McAtear

all packages include:

One .co.uk domain (other domain types are charged separately), an SSL certificate, 99.9% uptime, UK-based eco-friendly hosting, automated daily backups (30-day backup retention), a firewall & ModSec security, spam protection, Cpanel Softaculous installer, responsive communication (email & phone), regular WordPress theme & plugin updates, payment of premium theme recurring fees. 10/20% discounts are available on 6/12-month contracts.

Spread your wings and fly to new heights!

frequently asked questions.

What is meant by "support time"?

Support time is the amount of time Eden Valley Creative is able to carry out work on your website for you in addition to the standard updates of themes and plugins.

What sort of work are you able to carry out during the support time?

Common examples of work carried out during the monthly support time are changes to website page content or layout, adding e-commerce products, implementing on-page SEO for blog posts or products, adding pictures to a gallery, fixing technical issues, producing google analytic reports, producing manual backups saved to a local hard drive.

Tasks that are classed under marketing, such as email campaigns, blog writing, social media posting etc, do not qualify for execution during your support time. For such tasks please refer to our marketing packages.

What if the completion of a task takes longer than the support time allowance of my package?

Before starting any task that you wish us to carry out during your support time, Eden Valley Creative will provide an estimate of how long the task will take. The duration of time that goes beyond the support time allowance will be charged separately at an hourly rate. Alternatively, the work could be put on hold until the following month.

Can I carry forward unused support time to the following month?

Unused support time cannot be carried forward to a future month.

Can you explain to me the premium theme and plugin recurring fees that are included in the support packages?

Most of the websites created by Eden Valley Creative use a premium WordPress theme and some use premium plugins for which a fee must be paid. This fee is included in all of our support packages, however, if you decide that our support packages are not for you, and you instead want to choose another agency and hosting company, although you will be able to keep the premium theme and plugins, you will not have access to their updates or technical support from their developers unless you pay the fee yourself. Most themes have an annual payment option or a one-time (lifetime access) fee. For an idea of the cost of a premium theme please see the Divi theme. An example of a premium plugin is Divi Rocket.

I want the Wren package, but it doesn't include a premium speed-optimisation plugin. Can I purchase it as an add-on?

Yes, for a small increase in the monthly fee, we will be happy to provide you with a premium speed-optimisation plugin.

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